Service Excellence Coach

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Performs leadership coaching to drive excellence in clinical quality, service, and operations. Proactively supports departments to empower them to achieve the goals of the system. Implements proven tactics and tools to improve leader performance and reduce leadership variance. Fosters productive business relationships with employees at all levels of the organization. Develops and delivers oral and written reports regarding the organization's progress towards meeting its goals.

PRIMARY DUTIES AND RESPONSIBILITIES

1.   Assists with the development of Northside Hospital’s service excellence program.

2.   Serves as a coach/consultant for projects to facilitate systematic progress towards goals.

3.   Establishes multidisciplinary teams and develops tactics to increase patient and employee satisfaction and improve clinical quality.

4.   Develops methods to hardwire objective accountability.

5.   Coaches leaders in strategic areas to achieve desired results.

6.   Analyzes data and evaluates processes in order to create and implement plans to resolve quality and satisfaction issues.

7.   Facilitates multidisciplinary meetings with leadership, clinical staff, and physicians.

REQUIRED:

1. Bachelor's Degree in Business Administration, Healthcare Administration, or a closely related field.
2. Five (5) years of progressively responsible professional work experience in leading and participating in customer service improvement programs, coaching efforts and programs in a healthcare setting.
3. Ability to express thoughts and ideas through the use of written and oral communication skills.
4. Excellent interpersonal and organizational skills, with the ability to guide and influence people, ability to effectively manage time, ability to operate as a self-starter.
5. Ability to develop and maintain a very high level of expertise in the concepts, practice and evolution of service excellence.

PREFERRED:

1. Masters Degree in Business Administration, Healthcare Administration, or a closely related field.
2. Certified Executive coaching experience is preferred
3. Proficient in the use of Microsoft Excel, PowerPoint, and Word