Director Emergency Services and Emergency Observation Unit

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

PRIMARY DUTIES AND RESPONSIBILITIES

Operational

1. Assumes responsibility for the effective management of the Emergency Department and ED OBS at NSG and NSD in addition to Emergency Services community related activities in Gwinnett and surrounding counties and collaborating with peer Emergency Department Leaders within the Northside Hospital System. Evaluates daily activities and makes operational changes as necessary.
2. Identifies the needs of hospital departments and individuals (hospital and Medical Staff) served by assigned functions and develops goals and objectives and policies and procedures which meet those needs and which support and promote the accomplishment of Divi­sion and Hospital goals and the enhancement of services.
3. May develop and provide in‑put into hospital‑wide policies or division policies that impact across division lines. Actively participates on hospital committees which address operational issues.
4. Assumes system and hospital‑wide responsibilities for assigned functions and issues as assigned by the leader. Actively participates on hospital committees.
5. Negotiates agreements with provider groups for certain products and services.

Marketing and Planning

6. May participate on planning task forces to provide specific functional input.
7. Develops functional or departmental goals to support service-line or divisional goals and objectives.
8. Participates in the development and implementation of plans to coordinate the components of the Emergency Service across the continuum of care for patients in conjunction with leaders from the Northside Hospital System.

Medical Staff

9. Works with Medical Staff on daily service issues and problem resolution.
10. May work with Medical Staff to ensure physician involvement relative to specific function.

Fiscal Management

11. Develops and submits for approval a departmental/functional capital and/or operating budget and is account­able for the achievement of capital and operating budget objectives. Monitors and controls budget and authorizes budgeted expenditures in accordance with the approved budget and hospital fiscal policy.
12. May provide input for price adjustments for specific functional services.

Human Resources

13. In conjunction with the Human Resources Department, determines human resource needs and develops or assists in the development of programs to maintain and improve the quality and efficiency of the assigned function.
14. Recruits, hires, orients and evaluates performance of Manager(s), Supervisor(s), Coordinator(s) or other assigned personnel to assure that assigned functions are staffed with individuals who reflect behavior and performance consistent with the hospital's Mission and Values statement. Has authority to hire, terminate, and/or take other disciplinary action as may be deemed appropriate and is in accordance with hospital policy.
15. Develops and administers a master staffing plan for assigned cost centers in conjunction with approved budget.
16. Identifies educational and training needs of department staff or individual(s) impacting assigned functions and plans with other appropriate staff members for the implementation of training needs.

Quality Improvement

17. May assist with development and administration of Quality Improvement plan for division or specific departments in a manner which is consistent with the hospital's Mission and Values statement. Ensures com­pliance with all applicable regulatory and accreditation agencies.

Communications

18. Communicates and coordinates with the departments and services on a daily basis operational activities as necessary to provide an efficient and quality service. Advises direct report leader and appropriate person of systems problems which negatively impact or prevent the effective operation of their department.
19. Communicates regularly with department staff to keep them abreast of information which will assist in the safe and effective performance of their jobs and to create an understanding of hospital‑wide performance and direction.

Leadership

20. Integrates departmental services with the hospital's primary functions.
21. Coordinates and integrates services within department and with other departments.
22. Develops and implements policies and procedures to guide and support the provision of services.
23. Recommends a sufficient number of qualified and competent persons to provide care.
24. Determines the qualifications and competence of department personnel who provide patient care services and who are not licensed independent practitioners.
25. Continuously assesses and improves departmental performance.
26. Maintains appropriate quality control programs.
27. Provides oversight of the for orientation, in-service training, and continuing education of all persons in the department.
28. Recommends space and other resources needed by the department.
29. Participates in selecting outside sources for needed services.

Service

30. Demonstrates service excellence behaviors routinely in encounters with all customers, i.e., co-workers, patients, visitors, physicians, auxilians, etc.

General Responsibilities

31. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to direct report leader.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. Bachelor’s degree in Nursing or health related field.
2. Five (5) years nursing experience, with at least two (2) years in a supervisory or managerial capacity.
3. Good written and oral communication skills.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

1. Two (2) years clinical experience in specialty.
2. Masters degree in Nursing or health related field.