Secretary, Patient Relations

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Performs a variety of administrative, secretarial and clerical duties which support management personnel in the overall operation of a department or service area.  Assignments are characterized by a high degree of knowledge and application of department policies, procedures and operation.  Incumbent is expected to interpret and execute the duties and responsibilities of the job working closely with the Interpretation Services, Supervisor and Patient Relations Manager. Position is characterized by the ability to prioritize and organize multiple assignments.

INTERPRETATION SERVICES DEPARTMENT

1. Maintains thorough working knowledge of the financial transactions and processes payments of invoices and verifies invoices paid through Accounts Payable system
2. Coordinates invoice follow-up resolution and reporting.
3. Maintain weekly reporting of input/output and performance analysis.

4. Update (s) and adjust (s) staff e-timecard system and process staff payroll.
5. Ensures adherence to corporate and department compliance, policies and procedures.
6. Provides training to peers about SH and clock in/out system. 
7. Follows the appropriate chain of command and uses system resources available to make the correction determination and actionable steps.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. One (1) year clerical/secretarial/customer service experience OR experience may be offset by an Associates or Bachelors degree.
2. Typing requirements vary by department, see requisition for requirements.
3. Good communication skills.
4. Ability to follow detailed instructions.
5. Level of proficiency in MS Office (Word, Excel and PowerPoint) varies by department, see requisition for requirements.