OCCUPATIONAL SUMMARY
Makes financial arrangements with patients and/or insurance companies to collect accounts by telephone, mail, or personal interviews.
PRIMARY DUTIES AND RESPONSIBILITIES
- Reviews account information from various sources (on-line data, hard copy reports, billing forms, itemized bills, etc.) To discuss account condition with payor sources.
- Places telephone calls to appropriate insurance companies and or patients to obtain payment arrangements on outstanding accounts.
- Rebills accounts as necessary.
- Monitors delinquent accounts and escalates follow up activity as appropriate.
- Reviews account information to determine accuracy of contractual adjustments to account balances.
- Recommends Bad Debt write off of account balances as appropriate.
- Utilizes on line system to pre-list accounts for write off.
- Refers accounts to appropriate departments for necessary actions to be taken (i.e., financial class changes, balance transfers, electronic rebilling of accounts, etc.).
- Answers inquiries from insurance companies regarding account condition, payment arrangements, etc.
- Records information regarding accounts reviewed and actions taken via on line system.
- Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.
