Coordinator Physician Practice - Medical Assistant

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

1. Evaluates, identifies and makes changes in daily operations which include: adjusting staffing, monitoring the use of resources and materials, priority setting and patient services to enhance practice operations.
2. Implements, interprets and ensures hospital and division philosophy, policies, procedures and established standards of care and practice are followed. Ensures consistency of clinical practice documents and hospital-wide policies with recognized regulatory and specialty standards.  Adheres to all recommendations and ramifications of The Joint Commission (TJC) National Patient Safety Goals.
3. In conjunction with the Physicians and practice leadership and staff, ensures clinical guidelines are established for assessment, treatment and special procedures.
4. Works in collaboration with the Manager, Physician Practices, to manage resources in order to meet budget expectations. Able to explain and justify variances from budget.  Assists in the assembly of the operational and capital budgets which accurately reflect the financial and operational needs of the practice. 
5. Collaborates with Manager, physicians and marketing to develop strategies targeted to the consumer and referring physicians. Actively seeks out and reports opportunities for additional revenue/market growth and expense reduction.
6. Consistently exhibits good customer service skills in all interactions with staff, patients and families. Establishes this as an expectation of all staff and actively monitors compliance with this expectation.  Coordinates Employee Service Excellence activities. 
7. Works closely with the Manager, Physician Practice, to manage the revenue cycle; including insurance verification and authorization, charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.

8. Works proactively with Revenue Integrity and Revenue Cycle to manage/reduce denials.
9. Hires, trains, orients, counsels, coaches, evaluates and administers disciplinary action in conjunction with the Manager, Physician Practices. Develops appropriate work schedules and assignments to ensure proper staffing for scheduled patients. 
10. Maintains open lines of communication with all staff. Conducts regular staff meetings to keep employees informed of practice and system issues. Provides updates to Manager.
11. Monitors quality, productivity, through-put and efficiency of each operational area, resolves issues and recommends corrective actions as needed; oversees implementation with input from the Physician Practice Manager.

• Current certification as a Certified Medical Assistant (CMA), through the American Association of Medical Assistants (AAMA) and a minimum of three (3) years management experience in business, nursing, or healthcare related field OR
• Graduate from a medical assisting program or institute accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES) and a minimum of three (3) years management experience in business, nursing or healthcare related field OR
• Graduate of a US Military Medic course (AMRT/AARTS/CCAFS/ACE) and a minimum of three (3) years management experience in business, nursing, or healthcare related field.
• Current American Heart Association’s Basic Life Support Certification (BLS)
• Expertise in ambulatory/physician office practice flow and activities, specialty specific disease processes and conditions; in-office procedures, and patient education.